STORE POLICY

Welcome to ENPEIN! Our policies are designed to ensure you have a satisfying shopping experience. We appreciate your support for sustainable and eco-friendly products.

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Shipping Policy

• Processing Time: Orders are typically processed within 3-5 business days.

• Domestic Shipping: We offer standard and express options within Turkey, with estimated delivery in 3-7 business days after processing.

• International Shipping: Shipping times vary by region. Expect delivery within 7-14 business days depending on your location.

• Customs and Import Taxes: Buyers are responsible for any customs or import taxes that may apply.

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Return & Exchange Policy

• Returns: We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging. The buyer is responsible for return shipping costs.

• Exchanges: Exchanges are available for different colors or sizes, subject to stock availability. Please contact us within 7 days of delivery to arrange an exchange.

• Non-Returnable Items: Customized or personalized items are non-returnable unless they arrive damaged.

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Sustainability Commitment

Our products are crafted using eco-friendly methods, and each piece is uniquely made with natural materials. Minor variations in color or texture are a natural outcome of our processes, making each piece truly one-of-a-kind.

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Customer Support

For any questions or assistance, please reach out to our support team at [email address] or via [phone number].